Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

30 KG 1 Box 60x40x40

  1. France,Belgium,Netherlands,Austria,Germany : 75€
  2. Italy,Spain : 100€
  3. Denmark,Sweden : 110€
  4. England, Ireland, Scotland : 180€
  5. USA, Canada : 270$USD
Which payment methods are accepted in the Online Shop?

Bank Transfer, Western Union, Ria, TransferGo, TranferWise ( PayPal unfortunately not working in Turkey since 2016 )

How long will delivery take?

Packages to Europe take an average of 15 days. Delivery to other countries in an average of 1 week

How secure is shopping in the Online Shop? Is my data protected?

We are one of the rare companies that work officially certified in Turkey. After your payments are made, we will send you an invoice. We provide payments from money transfer applications, not through our website.

What exactly happens after ordering?

A few days after your order is prepared and shipped, we will send you the cargo tracking number and you can track your orders.

Do I receive an invoice for my order?

We will send you an invoice as soon as your payment is received in our account. You can send this invoice to your accountant.

Send us an email

Orucreis Mah. Teksilkent Sitesi A3 Blok No: 54 Istanbul/Esenler

( Main Office)