1. Who We Are

Hicabistan (“we”, “us”) operates the wholesale e-commerce website hicabistan.com from Batışehir C Blok, 22 Batışehir Caddesi, Göztepe Mahallesi, Bağcılar, Istanbul 34218, Turkey. For privacy enquiries contact info@hicabistan.com.

2. Data We Collect

Order & account data: name, business name, billing/shipping address, email, phone, order history.
Communication data: WhatsApp, email and contact-form messages.
Payment data: we do not store full card numbers. Card payments are processed by third-party providers; we receive confirmation and transaction references only.
Technical data: IP address, browser type, cookies, analytics (Google Tag Manager / GA4 where enabled).

3. How We Use Your Data

We process personal data to fulfil wholesale orders, provide quotes, arrange shipping, comply with tax/customs requirements, improve our website, and respond to support requests. Legal bases under GDPR: contract performance, legitimate interest (B2B sales & logistics), and legal obligation where applicable.

4. Data Sharing

We share data only with carriers (DHL, UPS, Aramex and others), payment processors (Wise, TransferGo, Revolut, Remitly, Western Union, card acquirers), and IT/hosting providers necessary to operate the site. We do not sell personal data.

5. International Transfers

Data may be processed in Turkey, the EU, and countries where our logistics or payment partners operate. We use appropriate safeguards for cross-border B2B transfers.

6. Retention

Order and invoice records are kept for up to 10 years for accounting and tax compliance. Marketing enquiries are retained for 24 months unless you request deletion sooner.

7. Your Rights (GDPR / UK GDPR)

EU/UK customers may request access, correction, deletion, restriction, or portability of personal data, and may object to processing. Contact info@hicabistan.com. You may lodge a complaint with your local supervisory authority.