Wholesale Quality Guarantee — Not a Standard Return Policy

Hicabistan supplies international wholesale buyers. Because we ship factory-direct from Istanbul, Turkey, we cannot accept routine returns of custom or bulk orders once production and export processing have started.

Why We Do Not Offer General Returns

Outbound shipping from Turkey to Europe, the USA, Canada, or the Middle East is cost-efficient. Return shipping from your country back to Turkey is typically 5–10 times more expensive. Absorbing return freight on wholesale margins would force us to increase prices for all customers. Instead, we invest in pre-shipment quality control and insured delivery.

Our Quality Promise

• Every order is checked multiple times before dispatch.
• Defect, damage, or quantity shortage rates are extremely low.
• If you report a verified defect, missing items, or shipping damage, we make it right — replacement shipment or account credit at our discretion.
• All shipments are sent with 100% cargo insurance. If a parcel is lost in transit, we reship or refund once the carrier investigation confirms non-delivery.

How to Report an Issue

1. Contact us within 7 days of delivery via WhatsApp +905055350144 or info@hicabistan.com.
2. Send your invoice number, photos/videos of the issue, and a short description.
3. Our sales team will confirm eligibility and propose replacement or credit — usually within 1–2 business days.

What We Do Not Cover

• Change-of-mind or style preference after order confirmation.
• Damage caused after delivery (storage, relabelling, or alteration by the buyer).
• Delays caused by customs clearance in the destination country when documentation was complete.

Effective date: June 20, 2026