What is covered

• Manufacturing defects confirmed with photos/video
• Carrier loss/damage under shipment insurance
• Wrong items vs confirmed proforma (our error)

What is not covered

• Buyer changed mind after delivery
• Wrong size/colour ordered by buyer
• Wear, wash, or retail customer returns passed upstream

How to open a claim

1. WhatsApp +905055350144 within a reasonable inspection window after delivery
2. Send order reference, photos, and piece counts
3. We confirm exchange, reship, or credit

Full legal terms: Terms & Conditions.

Frequently Asked Questions

Can I return wholesale hijabs if they do not sell?

No — B2B factory orders are not sold on retail return terms. Defects and insured loss/damage are handled separately.

What if my carton arrives damaged?

Contact WhatsApp with photos immediately — shipments are insured; we arrange replacement or refund per claim review.

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